TERMS & CONDITIONS, EULA & COOKIE POLICY

Last Updated: February 20, 2026

Welcome to Cocoa (“Dear Cocoa,” “we,” “our,” or “us”).
These Terms & Conditions, End User License Agreement (EULA), and Cookie Policy (collectively, the “Agreement”) govern your use of:

• the Dear Cocoa mobile application (“App”),

• the Dear Cocoa website (“Site”),

• and all products, experiences, content, and services offered by Cocoa (the “Services”).

By using our Services, you agree to this Agreement.
If you do not agree, please do not use the Services.

1. USE OF THE SERVICES

Eligibility

You must be:

• at least 13 years old to use the Services

• at least 18 years old to make purchases or create an account

By using our Services, you confirm that this information is true.

License to Use

We grant you a limited, non-exclusive, revocable, non-transferable license to:

• access the Services

• use the App

• engage with the website features

• participate in events

This license is for personal, non-commercial use only, unless expressly permitted in writing.

2. ACCOUNT REGISTRATION

To access certain features, you may need to create an account.
You agree to:

• provide accurate information

• keep your login secure

• notify us of suspicious activity

• not impersonate any person or entity

We may suspend or terminate accounts for violations.

3. USER CONDUCT

You agree not to:

• use the Services for illegal activity

• engage in harassment, hate speech, or discrimination

• upload harmful or malicious content

• attempt to reverse-engineer the App

• use bots, scrapers, or unauthorized automation

• disrupt community spaces or events

Violation may result in removal, suspension, or legal action.

4. CONTENT YOU PROVIDE

When you upload or submit content (e.g., journal entries, posts, comments, images), you retain ownership of your content.

You grant us a limited license to use the content only to:

• operate the Services

• improve features

• display it to you inside your account

• support app functionality

We never sell or publish your personal emotional or mental health content.

5. INTELLECTUAL PROPERTY

All Cocoa trademarks, branding, creative assets, logos, app screens, and content are owned by Cocoa Wellness, LLC.

You may not:

• copy

• reproduce

• distribute

• imitate

• resell

• modify

any part of the Services without permission.

6. PURCHASES, SUBSCRIPTIONS & EVENTS

If you purchase merchandise, tickets, or premium features:

• prices may change

• purchases are non-refundable unless stated

• third-party payment processors handle billing

• taxes may apply depending on your location

Event registration may require personal information to ensure safety and venue compliance.

7. DISCLAIMERS

The Services provide wellness, emotional support, journaling, and community experiences—not medical or clinical care.

We do not provide:

• medical advice

• therapy

• psychiatric treatment

• crisis intervention

If you are in danger or experiencing a crisis, call 911 or a local emergency number.

The Services are provided “as is” and “as available.”

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Cocoa is not liable for:

• loss of data

• loss of profits

• emotional or psychological outcomes

• app downtime

• third-party actions

• unauthorized access due to user negligence

Our maximum liability is limited to the greater of:

• $50 USD, or

• the amount paid by you in the last 12 months.

9. TERMINATION

We may suspend or terminate your access to the Services at any time for:

• violating this Agreement

• harmful behavior

• fraudulent activity

• misuse of features

• safety concerns

You may delete your account at any time.

10. GOVERNING LAW

This Agreement is governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Any disputes will be resolved in state or federal courts located in Atlanta, Georgia.

11. MODIFICATIONS TO THE AGREEMENT

We may update these terms periodically.
Updates will be posted on the Site or in the App.
Your continued use indicates acceptance.

12. CONTACT INFORMATION

For questions about these terms:
📩 legal@dearcocoa.com

END USER LICENSE AGREEMENT (EULA)

This EULA governs your use of the Dear Cocoa App.

1. License Grant

We grant you a revocable, personal, non-transferable license to install and use the App on devices you own or control.

2. Restrictions

You may not:

• modify, copy, or create derivative works

• decompile, reverse-engineer, or extract code

• rent, lease, or sublicense the App

• use it for commercial purposes without permission

3. App Updates

We may provide updates to fix bugs, add features, or improve performance.
Some updates may be required to continue using the App.

4. Third-Party Components

The App may include third-party software subject to separate licenses.
We are not responsible for third-party services or platforms.

5. Termination

We may terminate this license for any violation of the EULA.
Upon termination, you must delete the App from all devices.

COOKIE POLICY

This Cookie Policy explains how Cocoa uses cookies and similar tracking technologies.

1. What Are Cookies?

Cookies are small files stored on your device when you visit the website.
They help personalize your experience and improve functionality.

2. Types of Cookies We Use

A. Essential Cookies

Required for:

• logging in

• navigation

• security

• protecting user data

B. Performance & Analytics Cookies

Used to:

• analyze site usage

• measure traffic

• improve services

We currently use tools such as (examples):

• Google Analytics

• App performance logs

C. Preference Cookies

Used to save:

• language settings

• theme preferences

• saved sessions

D. Marketing Cookies (Optional)

Used only with consent for:

• remarketing

• ad relevance

• tracking campaigns

We do not use emotional or journaling data for marketing.

3. Managing Cookies

You can disable cookies through your browser settings.
However, disabling essential cookies may limit your ability to use the website.

4. Changes to This Cookie Policy

Updates will be posted on this page.

5. Contact

📩 privacy@dearcocoa.com