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Terms & Conditions, EULA & Cookie Policy

Last Updated: March 22, 2026  —  Version 2.0

 

Welcome to Dear Cocoa. These Terms & Conditions, End User License Agreement (EULA), and Cookie Policy (collectively, the “Agreement”) govern your use of:

  • the Dear Cocoa mobile application (the “App”)

  • the Dear Cocoa website at dearcocoa.com (the “Site”)

  • all products, experiences, content, pop-up events, and services offered by DearCocoa AI LLC (the “Services”)

 

By using our Services you agree to this Agreement. If you do not agree please do not use the Services.

 

DearCocoa AI LLC is a Georgia limited liability company headquartered in Atlanta, Georgia. Throughout this Agreement “Dear Cocoa,” “we,” “our,” and “us” refer to DearCocoa AI LLC.

 

1. USE OF THE SERVICES

 

Eligibility

You must be at least 13 years old to use the Services and at least 18 years old to make purchases, create a paid account, or register for events. By using the Services you confirm you meet these requirements.

 

License to Use

We grant you a limited, non-exclusive, revocable, non-transferable license to access and use the Services for personal, non-commercial purposes. This includes accessing the App, using the website, engaging with community features, and participating in events. This license does not transfer any ownership rights.

 

2. ACCOUNT REGISTRATION

To access certain features you may need to create an account. You agree to:

  • provide accurate and complete information

  • keep your login credentials secure and confidential

  • notify us immediately of any unauthorized access to your account

  • not impersonate any person or entity

  • not create accounts for others without their consent

 

We may suspend or terminate accounts for violations of this Agreement. You may delete your account at any time through app settings.

 

3. SUBSCRIPTION TIERS AND BILLING

 

Free Tier

The Free Tier provides access to 2 to 3 Cocoa responses per day, basic journaling features, and read-only access to The Circle. The Free Tier is available at no charge. We reserve the right to modify Free Tier features with advance notice.

 

Pro Tier — $12.99 per month

The Pro Tier provides unlimited Cocoa journaling sessions subject to the Cocoa Threshold feature, full Mood Board access and history, full Circle participation, pattern tracking, the Therapist Bridge export feature, and entry to Dear Cocoa pop-up events as included benefits. Pro Tier pricing may change with 30 days advance notice to active subscribers.

 

The Cocoa Fund

A percentage of every Pro subscription is automatically allocated to the Cocoa Fund which powers the Cocoa Foundation’s Free Therapy Initiative. By subscribing to Pro you are consenting to this allocation. You will not be charged an additional fee — the allocation comes from your existing subscription fee.

 

Billing and Cancellation

Subscriptions are billed monthly. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for partial months. If you believe you were charged in error contact billing@dearcocoa.com within 30 days.

 

Event Tickets

Pop-up event tickets are non-refundable unless the event is cancelled by Dear Cocoa. If Dear Cocoa cancels an event you will receive a full refund or credit toward a future event at your choice.

 

4. USER CONDUCT

You agree not to use the Services to:

  • engage in illegal activity of any kind

  • harass, threaten, bully, or discriminate against any person

  • post hate speech, racist, sexist, or otherwise harmful content

  • share another person’s private information without their consent

  • upload harmful, malicious, or deceptive content

  • attempt to reverse-engineer, decompile, or extract code from the App

  • use bots, scrapers, or unauthorized automation tools

  • disrupt community spaces or events

  • impersonate Dear Cocoa staff, moderators, or other users

  • solicit personal information from other community members

 

Violation of these conduct standards may result in content removal, account suspension, permanent termination, or legal action depending on the severity of the violation.

 

5. THE CIRCLE — COMMUNITY STANDARDS

The Circle is a private community space designed for women of color to heal, connect, and support each other. It operates under the following community standards which are binding on all participants.

 

This is a safe space

What is shared in The Circle stays in The Circle. Sharing, screenshotting, or distributing another member’s posts, comments, or personal disclosures outside of The Circle is a serious violation and grounds for immediate and permanent removal.

 

Anonymity is respected

Members may choose to participate anonymously. Do not attempt to identify, expose, or speculate about the identity of anonymous members.

 

No unsolicited advice

Unless a member explicitly asks for advice offer support not solutions. This is a space for presence and community not direction.

 

Crisis content

If a member shares content indicating a mental health crisis please do not attempt to provide clinical guidance. Gently refer them to the 988 Suicide and Crisis Lifeline (call or text 988) and notify Dear Cocoa moderation at safety@dearcocoa.com.

 

No solicitation or promotion

The Circle is not a marketing space. Unsolicited promotion of products, services, or external platforms is not permitted without prior approval from Dear Cocoa.

 

6. CONTENT YOU PROVIDE

You retain full ownership of all content you create and submit to the Services including journal entries, Mood Board content, Sanctuary uploads, and Circle posts.

 

You grant DearCocoa AI LLC a limited license to use your content only to:

  • operate and deliver the Services to you

  • display your content within your personal account

  • improve platform features and Cocoa’s cultural intelligence

  • support app functionality

 

We never sell, publish, or publicly display your personal emotional or mental health content. Your journal entries and Cocoa conversation logs are private to you.

 

For content shared publicly in The Circle you grant Dear Cocoa a limited license to display that content within the community. You may delete your Circle posts at any time.

 

7. COCOA — AI DISCLOSURE AND LIMITATIONS

Cocoa is an AI-powered interactive journaling companion built on a metacognitive framework. By using Cocoa you acknowledge and agree to the following.

 

Cocoa is not a therapist

Cocoa does not provide medical advice, therapy, psychiatric treatment, diagnosis, or clinical care of any kind. She is a wellness and journaling tool designed to support emotional reflection and metacognitive self-awareness. She is not a substitute for professional mental health care.

 

Cocoa is not always accurate

While Cocoa is designed with cultural intelligence and psychological frameworks she may not always respond appropriately to every situation. AI systems have limitations. If you feel Cocoa’s response was harmful or inappropriate please report it to support@dearcocoa.com.

 

The Cocoa Threshold

After extended use within a single session Cocoa will invite you to redirect toward The Circle or pause your session. This is an intentional design feature that promotes human connection over AI dependency and reduces environmental impact. You may always choose to continue your session.

 

Crisis situations

If you are experiencing a mental health crisis or are in danger do not rely on Cocoa. Contact emergency services by calling 911 or contact the 988 Suicide and Crisis Lifeline by calling or texting 988. Cocoa is not equipped to provide crisis intervention.

 

8. THE COCOA FOUNDATION

The Cocoa Foundation is the community giving arm of DearCocoa AI LLC operating under the same legal entity. By subscribing to Pro you are participating in the Cocoa Fund as described in Section 3.

 

The Free Therapy Initiative awards free year-long therapy through Grow Therapy to selected applicants each year. Selection is at the sole discretion of Dear Cocoa. Submission of an application does not guarantee selection. Recipients are selected based on need, story, and readiness as determined by the Dear Cocoa team.

 

Event proceeds designated for Foundation pillars are directed to partner organizations at Dear Cocoa’s discretion. Dear Cocoa will publish an annual impact report documenting how Foundation funds were allocated.

 

9. POP-UP EVENTS AND IN-PERSON EXPERIENCES

Dear Cocoa hosts regular in-person community events. By registering for or attending an event you agree to the following.

 

  • You are responsible for your own transportation, safety, and conduct at events

  • You consent to photography and video documentation at events for Dear Cocoa brand and community content purposes unless you notify staff otherwise upon arrival

  • Event information shared in registration forms may be shared with venue partners and brand sponsors as necessary for event operations

  • Events may be cancelled or rescheduled due to circumstances outside our control. We will notify you as soon as possible and provide refunds or credits as described in Section 3

  • Dear Cocoa reserves the right to remove any attendee from an event for conduct that violates our community standards

 

10. INTELLECTUAL PROPERTY

All Dear Cocoa trademarks, branding, creative assets, logos, app screens, system prompts, AI frameworks, content, and design are owned by DearCocoa AI LLC and protected by applicable intellectual property laws.

 

You may not copy, reproduce, distribute, imitate, resell, or modify any part of the Services without prior written permission from DearCocoa AI LLC.

 

The Cocoa system prompt, Cultural AI framework, metacognitive architecture, Thought Mirror Protocol, and all associated intellectual property are the exclusive property of DearCocoa AI LLC and are protected as confidential trade secrets.

 

11. DISCLAIMERS

The Services provide wellness support, emotional journaling, community experiences, and AI-assisted reflection tools. They do not constitute medical advice, therapy, psychiatric treatment, or crisis intervention.

 

If you are in immediate danger call 911. If you are experiencing a mental health crisis call or text 988.

 

The Services are provided “as is” and “as available.” We do not warrant that the Services will be uninterrupted, error-free, or completely secure. We will always work promptly to address any service disruptions or security concerns.

 

12. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law DearCocoa AI LLC is not liable for:

  • loss of data

  • loss of profits or revenue

  • emotional or psychological outcomes resulting from use of the Services

  • app downtime or service interruptions

  • third-party actions or content

  • unauthorized access resulting from user negligence

 

Our maximum aggregate liability to you for any claim arising from use of the Services is limited to the greater of $50 USD or the total amount paid by you to Dear Cocoa in the 12 months preceding the claim.

 

Nothing in this section limits our liability for gross negligence, willful misconduct, fraud, or violations of applicable consumer protection laws.

 

13. TERMINATION

We may suspend or terminate your access to the Services at any time for violation of this Agreement, harmful or fraudulent behavior, misuse of features, or safety concerns. We will provide notice where reasonably possible.

 

You may delete your account and terminate this Agreement at any time through app settings. Deletion is permanent. Your journal content and personal data will be deleted within 30 days per our Privacy Policy.

 

Upon termination your license to use the Services ends immediately. Sections of this Agreement that by their nature should survive termination will remain in effect including Intellectual Property, Limitation of Liability, and Governing Law.

 

14. GOVERNING LAW

This Agreement is governed by the laws of the State of Georgia without regard to conflict-of-law principles. Any disputes arising from or relating to this Agreement will be resolved in state or federal courts located in Atlanta, Georgia. You consent to the personal jurisdiction of these courts.

 

15. MODIFICATIONS TO THIS AGREEMENT

We may update this Agreement periodically. If changes are material we will notify you via in-app message, website notice, or email at least 14 days before changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Agreement.

 

Our founding data commitments — no data sales, no advertising use, and HIPAA-standard security — cannot be modified by any update to this Agreement. They are permanent.

 

16. CONTACT INFORMATION

For questions about this Agreement:

 

Legal: legal@dearcocoa.com

Privacy: privacy@dearcocoa.com

Safety: safety@dearcocoa.com

Billing: billing@dearcocoa.com

General: info@dearcocoa.com

 

DearCocoa AI LLC

Atlanta, Georgia

dearcocoa.com

 

END USER LICENSE AGREEMENT (EULA)

This EULA governs your use of the Dear Cocoa mobile application specifically.

 

1. License Grant

DearCocoa AI LLC grants you a revocable, personal, non-exclusive, non-transferable license to install and use the App on devices you own or control for personal non-commercial purposes.

 

2. Restrictions

You may not:

  • modify, copy, or create derivative works from the App

  • decompile, reverse-engineer, disassemble, or extract source code

  • rent, lease, sublicense, or transfer your license to another person

  • use the App for commercial purposes without written permission

  • attempt to access or extract the Cocoa system prompt, AI architecture, or proprietary frameworks

 

3. App Updates

We may provide updates to fix bugs, add features, improve security, or improve performance. Some updates may be required to continue using the App. We will not force updates that remove functionality you currently rely on without notice.

 

4. Third-Party Components

The App may include third-party software components subject to their own license terms. We are not responsible for the actions or privacy practices of third-party services or platforms integrated into the App. We carefully vet all third-party integrations to ensure they align with our data commitments.

 

5. Termination of License

This license terminates automatically if you violate any provision of this EULA or the Terms & Conditions. Upon termination you must delete the App from all devices. Termination does not affect your right to your personal data per our Privacy Policy.

 

COOKIE POLICY

This Cookie Policy explains how DearCocoa AI LLC uses cookies and similar tracking technologies on the Dear Cocoa website.

 

1. What Are Cookies?

Cookies are small files stored on your device when you visit a website. They help personalize your experience, maintain your session, and improve functionality. Cookies on the Site are separate from the App — the App does not use advertising cookies.

 

2. Types of Cookies We Use

 

Essential Cookies

Required for the website to function. These include login state, navigation, security, and user data protection. These cannot be disabled without limiting your ability to use the website.

 

Performance and Analytics Cookies

Used to analyze site usage, measure traffic, and improve the website experience. This data is aggregated and anonymized. We do not use analytics cookies to build individual user profiles for advertising purposes.

 

Preference Cookies

Used to save your language settings, theme preferences, and session state.

 

Marketing Cookies

Dear Cocoa does not use marketing cookies that track users across third-party sites for advertising targeting. This is consistent with our founding commitment to never use your data for advertising. We do not use retargeting, behavioral advertising cookies, or cross-site tracking tools.

 

3. Managing Cookies

You can disable non-essential cookies through your browser settings or through our cookie consent tool on the website. Disabling essential cookies will limit your ability to use certain website features.

 

4. Changes to This Cookie Policy

Updates to this Cookie Policy will be posted on this page with the updated date. We will notify you of any material changes.

 

5. Contact

For questions about cookies or tracking: privacy@dearcocoa.com

 

DearCocoa AI LLC  —  Terms & Conditions v2.0  —  March 22, 2026

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