PRIVACY POLICY

Last Updated: February 20, 2026

This Privacy Policy explains how Cocoa (“Dear Cocoa,” “we,” “our,” or “us”) collects, uses, discloses, and protects your information when you use:

• the Dear Cocoa mobile application (the “App”),

• the Dear Cocoa website (the “Site”), and

• any products, digital services, pop-up experiences, events, or features offered by Cocoa (collectively, the “Services”).

By using our Services, you agree to the practices stated in this Privacy Policy.
If you do not agree, please stop using the Services immediately.

1. INFORMATION WE COLLECT

We collect information in the following ways:

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A. Information You Provide

1. Account Information

• Name

• Email address

• Username

• Phone number (optional)

• Profile photo (optional)

2. Emotional Check-Ins & Journal Content

• Written reflections

• Mood entries

• Prompts and responses

• Vision boards or creative uploads

• AI conversation logs (for functionality only)

 

We never sell your emotional, mental health, or journal data.

3. Communications

If you contact us, we may collect messages, support tickets, or email correspondence.

4. Payment Information

If you purchase merchandise, event tickets, or premium features, we may collect:

• Billing address

• Partial payment information
  (Payments are processed through secure third-party processors; we do not store full credit card numbers.)

B. Information Automatically Collected

1. Device & Usage Information

• IP address

• Device type

• Operating system

• Browser type

• Referring URLs

• App activity and feature usage

2. Cookies & Tracking Technologies (Website Only)

We use cookies to:

• save login state

• personalize the website

• analyze site traffic

• improve functionality

You can disable cookies in your browser settings.

C. Information From Third Parties

• Social media logins (if enabled)

• Analytics partners

• Payment processors

• Event platforms

This data is governed by their respective privacy policies.

2. HOW WE USE YOUR INFORMATION

We use your information to:

A. Provide & Improve the Services

• Deliver app features

• Run emotional wellness tools

• Personalize your experience

• Maintain your account

• Conduct research and generate insights (anonymous only)

B. Communicate With You

• Account updates

• Customer support

• App feature announcements

• Event invitations, newsletters, or marketing (opt-in)

C. Security & Compliance

• Detect and prevent fraud

• Maintain safety within community spaces

• Comply with legal obligations

D. Analytics & Performance

We use de-identified, aggregated data to understand trends and improve the platform.

We do not use emotional or journaling data for advertising.

3. HOW YOUR INFORMATION IS SHARED

We never sell your data.

We may share information only in these circumstances:

A. Service Providers

Trusted partners who help operate the Services:

• payment processors

• cloud hosting

• analytics tools

• customer support systems

They are contractually required to protect your privacy.

B. Event or Pop-Up Partners (Optional)

If you register for an in-person event, we may share:

• your name

• your email

• RSVP status
  Only as necessary for event operations.

C. Legal Requirements

We may disclose information if required by:

• law

• court order

• legal process

• to protect safety, rights, or security

D. Business Transfers

If Cocoa merges, sells assets, or undergoes acquisition, information may transfer as part of the transaction.
You will receive notice of any material changes.

4. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Access the information we hold about you

• Request corrections

• Request deletion of your account or data

• Opt out of marketing or cookies

• Request portability

• Restrict certain processing

To make a request, contact: privacy@dearcocoa.com

We will respond within 30–45 days.

5. DATA RETENTION

We retain your information only as long as needed for:

• your active account

• compliance with laws

• internal operations

You may request deletion at any time.

6. CHILDREN’S PRIVACY

Dear Cocoa is not intended for children under 13.
We do not knowingly collect personal information from minors.
If we learn data was collected from a child under 13, we will delete it promptly.

7. SECURITY

We use industry-standard safeguards to protect your information, including:

• encryption

• secure servers

• limited internal access

• monitoring for unauthorized activity

However, no system is 100% secure.

8. INTERNATIONAL USERS

If you access the Services from outside the United States, your data may be processed in the U.S.
By using the Services, you consent to this processing.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally.
If changes are significant, we will notify you via:

• in-app message

• website notice

• email (if applicable)

Your continued use of the Services means you accept the updated policy.

10. CONTACT US

For questions or requests regarding this Privacy Policy:

📩 privacy@dearcocoa.com
📩 info@dearcocoa.com

Cocoa Wellness, LLC
Atlanta, GA